Trek Travel provides global multi-day cycling vacations of a lifetime with the goal of helping more people explore and experience the world by bike. We are seeking a Trip Design Coordinator (TDC) to join our Product team. The ideal candidate should be both a high-level thinker and detail-oriented, who can analyze the business and make strategic decisions efficiently and effectively and must also have experience in the active travel industry. The Trip Design Coordinator is responsible for the complete management of the Trek Travel trips in their regions.

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO: 

• Coordinate the preparation of all guest information on the website itinerary. 
• Coordinate the preparation of all sales information for all trips. 
• Negotiate and contract all hotels and subcontractors for the trips. 
• Create trip budgets for all trips and work with the accounting department to manage costs, projections, and profit margins. 
• Maintain all rooming lists for our hotels, including regular updates to hotels and Sales staff according to Trek Travel schedules. 
• Coordinating with the Sales staff to maintain and manage room counts at all hotels. This includes communicating with the hotels when we need to release rooms and updating the booking system to reflect new room counts. You will be aware of and closely monitor all cancellation policies with all hotels with the goal of avoiding or reducing cancellation fees. 
• Prepare all documents for Guides to take place prior to the trips and be prepared to answer questions / get information to Guides. You will arrange a meeting with each Guide team to go over all specific trip documents, answer questions, and take care of any outstanding issues. 
• Post trip, ensuring that all Guide Trip Documents, including Route Guides, GPS files, Trip Grids, Fam Schedules, Trip Logistics Notes, etc. are properly updated and posted to SharePoint. 
• Work closely with Trek Travel Marketing team to promote the program. 
• Receive and review all TERs (Trip End Report) and Guest Evaluations and work with the office staff to implement changes for future trips based on Guide and Guest feedback. 
• Receive and review all TBCS (Trip Budget Cost Sheet) from the Guides after each trip to ensure that trip margins are being met. 
• Work with the Guide Services Manager to properly schedule adequate FTP and FAM time for Guides working in the area for the upcoming season. 

WHAT ELSE WE’D LIKE TO SEE FROM YOU: 

• A desire to become more involved in Trek Travel and to have more say and emphasis on the future direction of the company!  We want to promote people who believe in the potential of Trek Travel and who are constantly looking at ways to improve our trips. 
• Strong negotiation skills and attention to detail.
• Deadline-oriented.
• Solution-oriented.  Able to work independently with minimal supervision. 
• Preferably has at least 3 years of guiding experience.
• Familiar with MS Word, Outlook, Excel and comfortable working with Trip Budgets. 
• Deadline-oriented; the successful applicant will have demonstrated the highest level of accountability in their previous trip-guiding paperwork and end of trip reports.
• Preferably Research, or other Trip Design experience. 
• Excellent communication skills, both written and verbal.
• Strong organizational skills and computer skills.
• Must be in possession of a computer and internet connection if based at home.

TREK TRAVEL OFFERS: 

• A fast paced, casual, fun, and flexible company culture where initiative and pro-activity are highly valued and rewarded.
• Competitive health care*
• Dental and vision insurance*
• Flexible Spending Accounts (FSA)*
• ​​​​​​​Parental Leave*
• Competitive Paid Time Off package​​​​​​​
• Volunteer Time Off
• Paid Holidays*
• Flexible Schedules
• 401(k) with company match
• Employee trip discounts and industry discounts
  *For full time employees

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we got, all the time, no exceptions. This is an hourly position, hours to be determined based on the assigned regions and responsibilities. This position reports to the Trip Design Manager. Experience in the active travel industry is required. This position has the flexibility to be remote.

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!