Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We are seeking a Shipping Coordinator to add to our Guest Experience team and will be responsible for managing all clothing and shipping for our internal teams and guests.

The right candidate is guest/customer focused and thrives in an environment where they are energized by spending the large part of each workday working independently. They will also possess a wide variety of skills, including strong customer service experience and an understanding and passion for hospitality. This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.

POSITION RESPONSIBILTIES INCLUDE, BUT NOT LIMITED TO:

Inventory & Shipment Coordination

• Track and manage all inventory and shipments for Guest Experience and Guide departments 
  • Guest: prepare and ship all guest packets, specialty/international packets, jersey exchanges, catalog requests, and holiday gifts. 
  • Guide: prepare and ship guide and partner clothing requests. 
  • One-off shipments as requested. 
  • Manage the Shopify platform: fulfill orders, update product listings, manage inventory.
• Perform inventory management, including cycle counts, labeling, and organization of stock. 
• Manage incoming shipments: verify packing lists, check quantities, and document discrepancies. 
• Maintain and restock supplies and materials as needed for smooth operations. 
• Create shipping lists, clean data, and update NetSuite accordingly. 

Fulfillment Operations 

• Organize and maintain the shipping area for efficiency and accuracy. 
• Process returns, exchanges, and guest communication related to shipments. 
• Manage shipping accounts with Pitney Bowes, UPS, USPS, and FedEx. 
• Packaging and prepare large batch shipments, kits, or special orders.

Operational Support 

• Build and maintain reports on key metrics - inventory levels, shipment accuracy, and fulfillment speed. 
• ​​​​​​​Identify opportunities to improve logistics, inventory management, and fulfillment workflows.  
• Collaborate with internal teams to support demand planning, vendor management, and cost optimization. 
• Act as a point of contact for internal departments requesting shipments, supplies, or special items. 
• Contribute to projects and initiatives across the company as part of our Continuous Improvement culture. 

YOU HAVE: 

• You believe in the importance of hospitality and customer service, recognizing that customers are all around.  
• Excellent time management skills and ability to prioritize.  
• You have a positive, solution-oriented attitude and always ask "How can I help?”  
• You exude fun and flexibility while contributing to the overall success of your Team.  
• A company’s culture can make or break a job offer for you.  
• Excellent communication skills – verbal & written.  
• Expert attention to detail, efficiency, and work with a sense of urgency.  
• You take the initiative to continuously improve processes, and you are solution oriented.  
• Availability Monday-Friday  

TREK TRAVEL OFFERS:  

• A fast paced, casual, fun, and flexible company culture where initiative and pro-activity are highly valued and rewarded.   
• Outdoor industry discounts 
• Flexible schedules  

​​​​​​​At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we have, all the time, no exceptions. This is a part time position, averaging approximately 20 hours per week. This position is based at our warehouse in Madison, Wisconsin. Interest in the active travel industry is beneficial, but not necessary. If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we look forward to your application!